

The Franklin London – Starhotels Collezione Overview
First Impressions
Walking up to The Franklin London – Starhotels Collezione feels like discovering a well-kept secret tucked away on one of Kensington’s most elegant garden squares. This five-star boutique hotel occupies a series of Victorian townhouses that have been transformed into something genuinely special — you know, the kind of place where luxury doesn’t shout at you from every surface but whispers through thoughtful details. The entrance on Egerton Gardens is understated in that distinctly British way, and honestly, I almost walked past it the first time because it blends so seamlessly into the neighborhood’s refined streetscape.
Location & Neighborhood
The location here is absolutely stellar — couples consistently rate it 9.5 out of 10, and I can see why. You’re literally a two-minute walk from the Victoria and Albert Museum, and Harrods is just around the corner if shopping’s your thing. What I love most is how you can slip out the front door and find yourself in these gorgeous garden squares that feel worlds away from tourist London, yet you’re still perfectly positioned to explore. The Natural History Museum and Hyde Park are both within easy walking distance, and the South Kensington tube station connects you to everything else. It’s that sweet spot where you feel like a local but have all of London at your fingertips.
The Rooms
The rooms at The Franklin London are where this place really shines — and I mean that literally, because the attention to lighting and ambiance is remarkable. Each room feels individually designed rather than cookie-cutter corporate, with rich fabrics and antique touches that somehow manage to feel fresh rather than stuffy. The beds are genuinely exceptional (guests consistently rave about the sleep quality), and the bathrooms feature those deep soaking tubs that make you want to extend your stay just for another long soak. What struck me most was how they’ve managed to create intimate spaces within the constraints of Victorian architecture — no small feat in London.
Breakfast & Dining
The full English breakfast here is done properly — none of that sad hotel buffet nonsense you sometimes encounter. They serve it in an elegant dining room that feels more like a private club than a hotel restaurant, with crisp linens and genuinely attentive service. The ingredients are clearly high-quality, from the perfectly grilled tomatoes to the proper black pudding, and they’ll happily accommodate dietary preferences without making you feel like you’re asking for the moon. I actually found myself lingering over breakfast longer than usual, partly because the food was excellent but mostly because the atmosphere made rushing feel almost criminal.
Why Guests Love It
What sets The Franklin London apart is how it manages to deliver five-star luxury without the pretension that sometimes comes with it. The staff genuinely seem to enjoy their work and remember your preferences after just one interaction — small touches that make a real difference when you’re traveling. The combination of that incredible location score (9.4 out of 10) with the intimate scale means you get the best of both worlds: access to everything London offers but a peaceful retreat to return to. It’s the kind of place where you’ll find yourself planning your next London trip before you’ve even checked out.
The concierge service in Central London arranges royal gallery openings, chauffeured shopping sprees, and private Thames charters.


Facilities
View:
- View
Bedroom:
- Linen
- Wardrobe or closet
General:
- Pet bowls
- Pet basket
- Shared lounge/T V area
- Air conditioning
- Non-smoking throughout
- Allergy-free room
- Wake-up service
- Hardwood or parquet floors
- Heating
- Soundproofing
- Soundproof rooms
- Lift
- Family rooms
- Non-smoking rooms
- Room service
Bathroom:
- Toilet paper
- Towels
- Bath or shower
- Slippers
- Private bathroom
- Toilet
- Free toiletries
- Bathrobe
- Hairdryer
- Shower
Wellness:
- Fitness
- Full body massage
- Hand massage
- Head massage
- Couples massage
- Foot massage
- Neck massage
- Back massage
- Steam room
- Spa facilities
- Body treatments
- Pedicure
- Manicure
- Hair treatments
- Make up services
- Waxing services
- Facial treatments
- Beauty Services
- Hammam
- Massage
- Fitness centre
Food & Drink:
- Fruits
- Wine/champagne
- Special diet menus (on request)
- Breakfast in the room
- Bar
- Restaurant
Room Amenities:
- Socket near the bed
Languages spoken:
- German
- English
- Spanish
- French
- Italian
Cleaning services:
- Daily housekeeping
- Ironing service
- Dry cleaning
- Laundry
Safety & security:
- Fire extinguishers
- CCTV outside property
- CCTV in common areas
- Smoke alarms
- Security alarm
- Key card access
- 24-hour security
- Safety deposit box
Media & Technology:
- Flat-screen TV
- Satellite channels
- Telephone
- TV
Reception services:
- Invoice provided
- Private check-in/check-out
- Concierge service
- Luggage storage
- Tour desk
- Currency exchange
- Express check-in/check-out
- 24-hour front desk
Business facilities:
- Fax/photocopying
- Business centre
- Meeting/banquet facilities
Great for your stay:
- Restaurant
- Private bathroom
- Pets allowed
- Air conditioning
- Free WiFi
- View
- Fitness centre
- Family rooms
- Flat-screen TV
- Room service
Entertainment and family services:
- Board games/puzzles
- Babysitting/child services


House Rules at The Franklin London – Starhotels Collezione
Pets:
- Pets are allowed. Charges may be applicable.
Groups:
- When booking more than 4 rooms, different policies and additional supplements may apply.
Check-in:
- From 15:00
Check-out:
- Until 11:00
Cancellation/prepayment:
- Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Guest reviews
Staff:
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