31 St Thomas Street, Southwark, London, SE1 9QU, United Kingdom
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Image 1 of Shangri-La The Shard, London
Image 2 of Shangri-La The Shard, London

Shangri-La The Shard, London Overview

First Impressions

Walking into Shangri-La The Shard, London feels like stepping into something out of a movie — and I mean that in the best possible way. You’re literally inside one of London’s most iconic buildings, starting from the 34th floor and going up to the 52nd. The lobby sits high above the Thames, and honestly, the views hit you before you even check in. It’s that immediate “wow” moment that makes you forget about the journey getting here.

Location & Views

The location is absolutely brilliant — you’re right in the heart of London but perched so high above it all that the city becomes this incredible panorama spread out below you. Borough Market is practically on your doorstep (perfect for weekend mornings), and you can walk to the South Bank, Tower Bridge, or hop across to the City in minutes. What really gets me though is how couples seem to fall in love with this spot — there’s something romantic about being suspended above London’s skyline. The hotel scored 9.4 for location, and after staying here, I get why that number is so high.

The Rooms

The rooms are where this five-star luxury hotel really shows off. Floor-to-ceiling windows mean you’re never disconnected from those views — whether you’re looking out over the Thames or across London’s sprawling neighborhoods. The beds deserve a special mention because they’re genuinely some of the most comfortable I’ve experienced in London (and trust me, guests keep coming back partly for this reason). Everything feels thoughtfully designed rather than just expensive for the sake of it, from the marble bathrooms to the way the lighting shifts throughout the day.

Dining & Amenities

Breakfast here is actually worth getting up early for — they do a proper Full English alongside continental options and a buffet that covers most bases. The restaurants, well, you’re eating with London spread out beneath you, which makes even a simple meal feel special. There’s parking available too, which might sound mundane but anyone who’s tried to park in central London will appreciate that luxury. The spa and pool area maintain that same elevated feeling — literally and figuratively — that runs through the entire property.

Why Guests Love It

What strikes me most is how many people return here — there are more repeat guests than you’d find at most London hotels, and I think it’s because this place manages to feel both grand and genuinely comfortable. You know what? It’s not just about staying in The Shard (though that’s undeniably cool) — it’s about how the hotel uses that incredible setting to create something that feels both uniquely London and completely removed from the city’s usual hustle. Whether you’re here for romance, business, or just treating yourself, there’s something about being this high above London that puts everything into perspective.

Image 3 of Shangri-La The Shard, London
Image 4 of Shangri-La The Shard, London

Facilities

View:

  • View

Bedroom:

  • Linen
  • Wardrobe or closet
  • Alarm clock

General:

  • Pet bowls
  • Hypoallergenic
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Heating
  • Soundproofing
  • Car hire
  • Laptop safe
  • Carpeted
  • Lift
  • Family rooms
  • Ironing facilities
  • Facilities for disabled guests
  • Airport shuttle
  • Non-smoking rooms
  • Iron
  • Room service

Kitchen:

  • Coffee machine
  • Electric kettle

Parking:

  • Valet parking

Bathroom:

  • Toilet paper
  • Towels
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Bath
  • Shower

Wellness:

  • Sun loungers or beach chairs
  • Massage
  • Spa and wellness centre
  • Fitness centre
  • Sauna

Activities:

  • Bicycle rental

Living Area:

  • Seating Area
  • Desk

Food & Drink:

  • Wine/champagne
  • Special diet menus (on request)
  • Snack bar
  • Bar
  • Minibar
  • Restaurant
  • Tea/Coffee maker

Accessibility:

  • Wheelchair accessible
  • Entire unit wheelchair accessible
  • Upper floors accessible by elevator

Room Amenities:

  • Socket near the bed
  • Clothes rack

Languages spoken:

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Italian
  • Dutch
  • Russian
  • Chinese

Cleaning services:

  • Daily housekeeping
  • Dry cleaning
  • Laundry

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Flat-screen TV
  • Satellite channels
  • Radio
  • Telephone
  • TV

Reception services:

  • Concierge service
  • Luggage storage
  • Tour desk
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk

Business facilities:

  • Meeting/banquet facilities

Indoor swimming pool Free!:

  • Open all year
  • All ages welcome
  • Infinity pool
  • Pool with view
  • Heated pool
  • Pool/beach towels
  • Sun loungers or beach chairs

Entertainment and family services:

  • Babysitting/child services
Image 5 of Shangri-La The Shard, London
Image 6 of Shangri-La The Shard, London

House Rules at Shangri-La The Shard, London

Pets:

  • Pets are allowed on request. Charges may be applicable.

Groups:

  • When booking more than 9 rooms, different policies and additional supplements may apply.

Check-in:

  • From 16:00 to 00:00

Check-out:

  • From 00:00 to 11:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Guest reviews

Staff:

9.3

Comfort:

9.6

Location:

9.4

Free WiFi:

8.7

Facilities:

9.2

Cleanliness:

9.5

Value for money:

7.9