57 Whitehall, Westminster Borough, London, SW1A 2BX, United Kingdom
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Image 1 of Raffles London at The OWO
Image 2 of Raffles London at The OWO

Raffles London at The OWO Overview

First Impressions

Walking up to Raffles London at The OWO feels like stepping into a piece of British history — because you literally are. This five-star hotel occupies the Old War Office, where Churchill once walked the halls during World War II. The imposing Edwardian baroque facade on Whitehall is absolutely stunning, and honestly, I spent a good few minutes just taking it all in before heading inside. You can feel the weight of history here, but it’s been transformed into something genuinely luxurious without losing that sense of gravitas.

Location & Neighborhood

The location is pretty much unbeatable — you’re right in the heart of Westminster, literally steps from Downing Street and Big Ben. I mean, you can walk to the Houses of Parliament in about three minutes, and Trafalgar Square is just around the corner. What I really appreciated was how quiet it stays despite being so central; Whitehall has this sort of official, dignified atmosphere that keeps the tourist chaos at bay. The couples who stay here clearly get it — there’s something romantic about being surrounded by all this history and power, plus you’ve got St. James’s Park right there for evening strolls.

The Luxury Experience

The rooms are where this place really shines. Everything feels meticulously crafted — the marble bathrooms, the custom furnishings, those incredibly high ceilings that remind you this building was designed to impress. What struck me most was how they’ve managed to blend the building’s original grandeur with modern luxury touches. The service is that understated British excellence you’d expect from Raffles, where staff seem to anticipate what you need before you ask. There’s also private parking, which is honestly a godsend in central London — you know how impossible it can be to find a spot around Westminster.

Breakfast & Dining

The breakfast setup is exactly what you’d want from a place like this. They do a proper full English that’s actually worth getting up early for, plus there’s a buffet with all the continental options you’d expect. The dining spaces themselves are gorgeous — high ceilings, period details, but with a contemporary edge that keeps it from feeling stuffy. I found myself lingering over coffee way longer than usual, partly because the food was excellent but mostly because the atmosphere just makes you want to savor the moment.

Why Guests Love It

What really sets this place apart is how it makes you feel like you’re part of London’s story rather than just visiting it. The building’s incredible history, combined with that prime Whitehall location, creates an experience that’s genuinely unique — you won’t find anything quite like it elsewhere in the city. The 9.4 rating makes perfect sense when you experience the seamless blend of historical significance and modern luxury. It’s the kind of place where every detail has been considered, from the way light filters through those massive windows to the quality of the linens, and that attention shows.

The concierge service in Central London arranges royal gallery openings, chauffeured shopping sprees, and private Thames charters.

Image 3 of Raffles London at The OWO
Image 4 of Raffles London at The OWO

Facilities

View:

  • City view
  • View

Bedroom:

  • Linen
  • Wardrobe or closet

General:

  • Shuttle service
  • Pet bowls
  • Pet basket
  • Carbon monoxide detector
  • Hypoallergenic
  • Air conditioning
  • Non-smoking throughout
  • Wake-up service
  • Tile/marble floor
  • Heating
  • Soundproofing
  • Carpeted
  • Soundproof rooms
  • Lift
  • Family rooms
  • Barber/beauty shop
  • Facilities for disabled guests
  • Non-smoking rooms
  • Wake up service/Alarm clock
  • Room service

Kitchen:

  • Coffee machine
  • Electric kettle

Parking:

  • Valet parking
  • Parking garage
  • Accessible parking

Bathroom:

  • Toilet paper
  • Towels
  • Bath or shower
  • Slippers
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower

Wellness:

  • Fitness/spa locker rooms
  • Personal trainer
  • Fitness classes
  • Yoga classes
  • Fitness
  • Full body massage
  • Hand massage
  • Head massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Spa/wellness packages
  • Spa lounge/relaxation area
  • Spa facilities
  • Beauty Services
  • Massage
  • Spa and wellness centre
  • Fitness centre
  • Sauna

Activities:

  • Bicycle rental
  • Bike tours
  • Walking tours

Food & Drink:

  • Wine/champagne
  • Kid meals
  • Special diet menus (on request)
  • Breakfast in the room
  • Bar
  • Minibar
  • Restaurant

Accessibility:

  • Emergency cord in bathroom
  • Lower bathroom sink
  • Higher level toilet
  • Toilet with grab rails
  • Wheelchair accessible
  • Upper floors accessible by elevator

Room Amenities:

  • Socket near the bed
  • Drying rack for clothing
  • Clothes rack

Languages spoken:

  • Arabic
  • Mandarin
  • Danish
  • German
  • Greek
  • English
  • Spanish
  • French
  • Irish
  • Italian
  • Portuguese
  • Russian
  • Chinese

Cleaning services:

  • Daily housekeeping
  • Trouser press
  • Ironing service
  • Dry cleaning
  • Laundry

Safety & security:

  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Streaming service (like Netflix)
  • iPad
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV

Reception services:

  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
  • Currency exchange
  • Express check-in/check-out
  • 24-hour front desk

Business facilities:

  • Fax/photocopying
  • Meeting/banquet facilities

Great for your stay:

  • Parking
  • 4 restaurants
  • Private bathroom
  • Pets allowed
  • Spa and wellness centre
  • Air conditioning
  • Free WiFi
  • View
  • Fitness centre
  • Family rooms

Indoor swimming pool Free!:

  • Opening times
  • Open all year
  • All ages welcome
  • Heated pool
  • Pool/beach towels
  • Sun loungers or beach chairs

Entertainment and family services:

  • Babysitting/child services
Image 5 of Raffles London at The OWO
Image 6 of Raffles London at The OWO

House Rules at Raffles London at The OWO

Pets:

  • Free! Pets are allowed. No extra charges.

Groups:

  • When booking more than 7 rooms, different policies and additional supplements may apply.

Check-in:

  • From 15:00

Check-out:

  • Until 12:00

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Guest reviews

Staff:

9.5

Comfort:

9.7

Location:

9.6

Free WiFi:

10

Facilities:

9.6

Cleanliness:

9.8

Value for money:

8.6