1-8 Kensington Garden Square, Westminster Borough, London, W2 4BH, United Kingdom
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Phoenix Hotel Overview

First Impressions

The Phoenix Hotel sits on one of those quintessentially London garden squares that makes you feel like you’ve stumbled into a period drama. I mean, Kensington Garden Square is exactly what you picture when you think of proper London — white Georgian terraces wrapped around a private garden that you can actually see into from some of the hotel windows. It’s a four-star property that honestly punches above its weight, especially considering you’re basically in the heart of everything but tucked away on this peaceful residential street.

The Location Sweet Spot

Here’s what I love about this spot — you’re a five-minute walk from Hyde Park’s north side, which means early morning runs or evening strolls without the tourist crowds you get near Hyde Park Corner. London can feel overwhelming, but this little pocket of Westminster Borough feels manageable. Paddington Station is close enough that you could literally walk there with luggage (though I’d probably grab a cab), and the Tube connections from Lancaster Gate or Paddington get you anywhere in the city quickly. The fact that couples rate the location 9.3 makes total sense — it’s romantic without being stuffy, central without being chaotic.

The Room Experience

The rooms here have that classic London hotel feel — not huge, but thoughtfully designed with those high ceilings that make the space feel more generous than it actually is. My room had a view toward the garden square, which was honestly one of those small details that made the whole stay feel more special. The décor walks that fine line between traditional and updated — you get the period features like original moldings, but the bathrooms have been properly modernized and the Wi-Fi actually works everywhere.

Breakfast Worth Waking Up For

I’ll be honest — hotel breakfasts in London can be hit or miss, but the Phoenix does theirs well. They’ve got the full spread covered with continental options, plus they actually cater to different dietary needs with proper vegetarian and gluten-free choices, not just sad afterthoughts. The buffet setup means you can grab something quick if you’re rushing off to catch a morning museum slot, or you can settle in with a proper English breakfast if you’re taking your time. The dining room has these big windows facing the square, so breakfast feels less like a hotel obligation and more like you’re starting your day somewhere special.

Why Guests Love It

What really sets this place apart is how it manages to feel both properly London and genuinely welcoming. The staff seem to actually know the neighborhood — they’ll point you toward the good pub around the corner or tell you which entrance to use for different parts of Hyde Park. You know what’s rare? Finding a hotel where the location rating is 9.4 and it’s not just marketing speak. The Phoenix earned that rating because it gives you authentic London residential vibes while keeping you connected to everything you actually want to see and do. It’s the kind of place where you feel like you’re staying in London, not just visiting it.

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Facilities

Bedroom:

  • Linen
  • Wardrobe or closet

General:

  • Shared lounge/T V area
  • Non-smoking throughout
  • Wake-up service
  • Heating
  • Carpeted
  • Lift
  • Fan
  • Family rooms
  • Non-smoking rooms

Kitchen:

  • Electric kettle

Bathroom:

  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower

Living Area:

  • Desk

Food & Drink:

  • Snack bar
  • Breakfast in the room
  • Bar
  • Tea/Coffee maker

Accessibility:

  • Upper floors accessible by elevator
  • Entire unit located on ground floor

Languages spoken:

  • English

Cleaning services:

  • Daily housekeeping
  • Dry cleaning
  • Laundry

Safety & security:

  • Fire extinguishers
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • 24-hour security
  • Safety deposit box

Media & Technology:

  • Flat-screen TV
  • Radio
  • Telephone
  • TV

Reception services:

  • Concierge service
  • Luggage storage
  • Tour desk
  • 24-hour front desk

Business facilities:

  • Fax/photocopying
  • Meeting/banquet facilities
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House Rules at Phoenix Hotel

Pets:

  • Pets are not allowed.

Check-in:

  • From 1:00 PM
  • Guests are required to show a photo identification and credit card upon check-in

Check-out:

  • Until 11:00 AM

Cancellation/prepayment:

  • Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.

Guest reviews

Staff:

9.0

Comfort:

8.5

Location:

9.2

Free WiFi:

8.4

Facilities:

8.1

Cleanliness:

8.7

Value for money:

8.3